Returns and Refunds
Henelle Refund Policy
We offer refund and/or exchange within the first 15 days of your purchase delivery date, if 15 days have passed since you received your item, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
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Your item must be unused and in the same condition that you received it.
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The item must be in the original packaging and hang tag.
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Only regular priced items may be refunded, sale items cannot be refunded and are final sale.
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If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at henellela@gmail.com and send your item to: Henelle, 18336 Sylvan Street, Tarzana, 91335 using a trackable shipping service.
Exempt Goods
The following are exempt from refunds:
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Gift cards
Partial refunds are granted
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
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If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
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If you have done all of this and you still have not received your refund yet, please contact us at henellela@gmail.com
Shipping
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Henelle is a line of luxe lounge and resort wear featuring all original artwork designed in Los Angeles. Our products are printed with environmentally friendly inks using sustainable printing practices. The shapes are simple, easy silhouettes and versatile. The line consists of kimonos, kaftans, coordinated sets, silk scarves, sleep masks, and silk & cotton bandanas.
Designed by husband and wife duo Fashion Director Henny Le Tailleur, and fine artist & Creative Director Eric Hamm in the height of the pandemic. A collaboration heavily inspired by California's consistently breath taking views, crashing ocean waves, tallest palms, magical Joshua Trees, mixed in with some quirky humor and a 1970's vintage twist.
Most of the main line is made from viscose which is light, floaty and feels like a mix of cotton and a touch of silk. Viscose is also made from plant cellulose / bamboo and is 100% biodegradable. It's is a breathable fabric that feels more luxe than cotton. Our scarves are Oeko-Tex or GOTS-certified organic silk and cotton.
We hope you love our pieces! We also love collaborations and have worked on pattern design collaborations, art and wallpaper installations.
Drop us a line henellela@gmail.com