Returns and Refunds

Henelle Refund Policy

We offer refund and/or exchange within the first 15 days of your purchase delivery date, if 15 days have passed since you received your item, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging and hang tag.

• Only regular priced items may be refunded, sale items cannot be refunded and are final sale.

• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at henellela@gmail.com and send your item to: Henelle, 18336 Sylvan Street, Tarzana, 91335 using a trackable shipping service.

Exempt Goods

The following are exempt from refunds:

• Gift cards

Partial refunds are granted 

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at henellela@gmail.com

Shipping

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.